Shipping policy

Shipping

Irexaiezohuqexapi
Beytullah Geredeli
Ruderbankweg 9, 20095 Hamburg, Germany
Email: info@irexaiezohuqexapi.store
Phone: +49 40 30070400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Rowers

Tablets, cushions, wipes, mats and heart monitors ship by parcel; magnetic and water rowers are heavy and ship on a pallet or in large cartons. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled — a rower needs two people to move and build. Assemble to the instructions on a level floor, on the floor mat, and fill a water rower's tank to the line with the purification tablet before use. Accessories and care ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.