Refund policy

Returns & Refunds

Irexaiezohuqexapi
Beytullah Geredeli
Ruderbankweg 9, 20095 Hamburg, Germany
Email: info@irexaiezohuqexapi.store
Phone: +49 40 30070400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@irexaiezohuqexapi.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A rower, accessory or spare must be returned complete and in its original packaging; a rower that has been assembled and used can usually still be returned within the withdrawal period if it is clean, drained (for a water rower) and undamaged. Unused accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, the upright storage height and your access route before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Seat rollers, straps, chains or belts, handles, tank seals and console batteries wear with use and are stocked as spares — this is normal, not a defect; dose a water rower's tank with the purification tablet per the manual and change the water as directed. Damage or a hazard from fingers, hair or children caught in the moving rail or flywheel, from overfilling or neglecting a water tank, from exceeding the user-weight limit, or from a folding rower stored where it could fall is not a warranty defect, and this is fitness equipment used at your own risk within your ability.